:root{--green:#168a5a;--green-dark:#09613f;--green-soft:#eaf7f1;--teal:#075d68;--ink:#17332d;--muted:#687b75;--line:#d8e3df;--surface:#fff;--canvas:#f3f7f5;--danger:#b42332;--warning:#d39b20;--shadow:0 18px 55px rgba(13,60,47,.14)}
*{box-sizing:border-box}html{min-height:100%}body{margin:0;min-height:100vh;background:var(--canvas);color:var(--ink);font:15px/1.45 "Segoe UI",Arial,sans-serif}button,input,select,textarea{font:inherit}button{cursor:pointer}.hidden{display:none!important}.muted{color:var(--muted)}
.login-page{min-height:100vh;display:grid;place-items:center;padding:28px;background:radial-gradient(circle at 15% 20%,#e4f6ef,transparent 34%),radial-gradient(circle at 85% 85%,#dceef0,transparent 34%),#f5f8f7}.login-card{width:min(470px,100%);padding:44px 42px;border:1px solid #d9e5e0;border-radius:22px;background:rgba(255,255,255,.96);box-shadow:var(--shadow)}.brand-mark{display:flex;align-items:end;gap:5px;width:44px;height:34px;margin-bottom:22px}.brand-mark span{display:block;width:10px;border-radius:8px 8px 3px 3px;background:var(--green)}.brand-mark span:nth-child(1){height:19px;opacity:.65}.brand-mark span:nth-child(2){height:32px}.brand-mark span:nth-child(3){height:25px;opacity:.82}.brand-mark.small{width:30px;height:27px;margin:0}.brand-mark.small span{width:7px}.brand-mark.small span:nth-child(1){height:15px}.brand-mark.small span:nth-child(2){height:26px}.brand-mark.small span:nth-child(3){height:20px}.eyebrow{margin:0;color:var(--green);font-size:12px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}.login-card h1{margin:10px 0 8px;font-size:39px;line-height:1.1}.lead{margin:0 0 28px;color:var(--muted);font-size:16px}.login-card label,.modal label,.filter-card label{display:flex;flex-direction:column;gap:7px;font-weight:650}.login-card form{display:grid;gap:15px}.login-card input,input,select,textarea{min-height:42px;padding:9px 11px;border:1px solid #c8d6d1;border-radius:8px;background:#fff;color:var(--ink);outline:none}textarea{resize:vertical}input:focus,select:focus,textarea:focus{border-color:#42aa80;box-shadow:0 0 0 3px rgba(22,138,90,.12)}input:disabled,select:disabled,textarea:disabled{background:#eef2f0;color:#66756f}.btn{min-height:40px;padding:9px 14px;border:1px solid transparent;border-radius:8px;font-weight:700;color:var(--ink);background:#eef3f1}.btn:hover{filter:brightness(.97)}.btn:disabled{cursor:not-allowed;opacity:.48}.btn.primary{background:var(--green);color:#fff}.btn.outline{border-color:var(--green);background:#fff;color:var(--green-dark)}.btn.ghost{border-color:var(--line);background:#fff}.btn.danger{background:var(--danger);color:#fff}.btn.wide{width:100%;margin-top:5px}.alert{padding:12px 14px;border-radius:8px;margin:13px 0}.alert.error{border:1px solid #efb6bd;background:#fff0f2;color:#8c1f2c}.alert.info{border:1px solid #b6d8cd;background:var(--green-soft);color:var(--green-dark)}.agent-state{display:flex;align-items:center;gap:8px;margin-top:20px;color:var(--muted);font-size:13px}.dot{width:9px;height:9px;border-radius:50%;background:#abb8b3}.dot.online{background:#20a267;box-shadow:0 0 0 4px rgba(32,162,103,.12)}.dot.offline{background:#d44d59}.security-note{margin:18px 0 0;color:#7a8a85;font-size:12px}
.topbar{position:sticky;top:0;z-index:20;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:30px;min-height:74px;padding:0 30px;border-bottom:1px solid rgba(255,255,255,.16);background:linear-gradient(105deg,var(--green-dark),#08736a);color:#fff;box-shadow:0 5px 18px rgba(4,64,47,.17)}.topbrand{display:flex;align-items:center;gap:11px}.topbrand>div:last-child{display:flex;flex-direction:column}.topbrand strong{font-size:22px;line-height:1}.topbrand small{opacity:.75}.topbar .brand-mark span{background:#fff}.topbar nav{display:flex;align-self:stretch}.nav-btn{padding:0 18px;border:0;border-bottom:3px solid transparent;background:transparent;color:rgba(255,255,255,.78);font-weight:700}.nav-btn:hover,.nav-btn.active{border-bottom-color:#a9efd0;color:#fff;background:rgba(255,255,255,.08)}.userbox{display:flex;align-items:center;gap:9px}.userbox .btn{min-height:34px;padding:6px 10px;background:rgba(255,255,255,.12);border-color:rgba(255,255,255,.3);color:#fff}.role{padding:3px 8px;border-radius:10px;background:rgba(255,255,255,.15);font-size:11px;font-weight:800;text-transform:uppercase}
main{width:min(1600px,calc(100% - 42px));margin:0 auto;padding:32px 0 60px}.view{display:none}.view.active{display:block}.page-title{display:flex;align-items:end;justify-content:space-between;gap:20px;margin-bottom:20px}.page-title h2{margin:4px 0 0;font-size:29px}.page-actions{display:flex;gap:9px}.status-tabs{display:flex;gap:0;margin:0 0 16px}.status-tabs button{padding:11px 19px;border:0;border-right:1px solid rgba(255,255,255,.35);background:#80ccbb;color:#fff;font-weight:800}.status-tabs button:first-child{border-radius:8px 0 0 8px}.status-tabs button:last-child{border-radius:0 8px 8px 0;border:0}.status-tabs button.active{background:var(--green-dark)}
.filter-card{display:grid;grid-template-columns:repeat(4,minmax(145px,1fr));gap:17px;padding:20px;margin-bottom:17px;border:1px solid var(--line);border-radius:12px;background:#fff;box-shadow:0 4px 15px rgba(18,61,49,.04)}.filter-card label{font-weight:650}.department-filter{justify-content:end}.switch-line{display:flex;align-items:center;min-height:42px;gap:10px}.switch-line input{width:38px;min-height:20px;accent-color:var(--green)}.search-field{grid-column:span 2}.filter-submit{align-self:end}.table-card{border:1px solid var(--line);border-radius:12px;background:#fff;overflow:hidden;box-shadow:0 5px 18px rgba(18,61,49,.05)}.table-meta{display:flex;justify-content:space-between;padding:12px 15px;border-bottom:1px solid var(--line);color:var(--muted);font-size:13px}.table-scroll{overflow:auto;max-height:calc(100vh - 360px)}table{width:100%;border-collapse:collapse;min-width:1250px}th,td{padding:11px 10px;border-bottom:1px solid #e3eae7;text-align:left;vertical-align:top}th{position:sticky;top:0;z-index:2;background:#edf3f1;color:#25473d;font-size:12px;text-transform:uppercase;letter-spacing:.035em}tbody tr:hover{background:#f7fbf9}.cell-muted{color:var(--muted)}.cell-subject{min-width:240px;max-width:430px}.badge{display:inline-flex;padding:4px 8px;border-radius:10px;font-size:11px;font-weight:800}.badge.pending{background:#fff0df;color:#8d5b00}.badge.resolved{background:#e5f6ed;color:#117346}.actions{display:flex;gap:5px;white-space:nowrap}.action-icon{display:inline-grid;place-items:center;width:34px;height:34px;border:1px solid var(--line);border-radius:7px;background:#fff;color:#1b5a47;font-size:16px}.action-icon:hover{background:var(--green-soft)}.action-icon.warning{background:#fff2cf;color:#765000}.action-icon.success{background:#e3f4eb;color:#107046}.action-icon.info{background:#e1f2f5;color:#0b6372}.empty-row{text-align:center;padding:42px;color:var(--muted)}
.modal-backdrop{position:fixed;inset:0;z-index:50;background:rgba(9,28,23,.58);backdrop-filter:blur(2px)}.modal{position:fixed;z-index:51;inset:4vh max(3vw,28px);display:flex;flex-direction:column;max-width:1250px;margin:auto;border-radius:12px;background:#fff;box-shadow:0 25px 75px rgba(0,0,0,.28);overflow:hidden}.modal.small-modal{inset:12vh auto auto 50%;width:min(720px,calc(100% - 36px));transform:translateX(-50%);max-height:76vh}.modal>header{display:flex;justify-content:space-between;align-items:center;padding:17px 21px;background:linear-gradient(105deg,var(--green),#0a7855);color:#fff}.modal>header h2{margin:0;font-size:20px}.modal>header p{margin:3px 0 0;opacity:.8}.icon-btn{width:39px;height:39px;border:0;background:transparent;color:#fff;font-size:32px;line-height:1}.modal>.alert{margin:12px 20px 0}.modal-tabs{display:flex;padding:0 16px;border-bottom:1px solid var(--line);background:#f9fbfa}.modal-tabs button{padding:14px 17px;border:0;border-bottom:3px solid transparent;background:transparent;color:var(--muted);font-weight:750}.modal-tabs button.active{border-color:var(--green);color:var(--green-dark)}.modal-body{flex:1;overflow:auto;padding:20px}.modal-panel{display:none}.modal-panel.active{display:block}.modal>footer{display:flex;justify-content:flex-end;align-items:center;gap:9px;padding:14px 20px;border-top:1px solid var(--line);background:#fbfcfc}.modal>footer .muted{margin-right:auto}.form-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:14px}.span-all{grid-column:1/-1}.span-4{grid-column:span 4}.span-3{grid-column:span 3}.span-2{grid-column:span 2}.stack-fields{display:grid;grid-column:span 2;gap:10px}.form-grid details{padding-top:5px}.form-grid summary{cursor:pointer;color:var(--green-dark);font-weight:750}.details-grid{margin-top:14px;padding:16px;border-radius:9px;background:#f5f8f7}.inline-search{display:flex;gap:9px;margin-bottom:16px}.inline-search>:first-child{flex:1}.list-block{display:grid;gap:8px}.list-row{display:grid;grid-template-columns:1fr auto;gap:15px;align-items:center;padding:12px;border:1px solid var(--line);border-radius:8px;background:#fff}.list-row small{display:block;color:var(--muted)}.search-result{display:grid;grid-template-columns:90px 1fr 1fr auto;gap:12px;align-items:center;padding:10px;border-bottom:1px solid var(--line)}#linkResults{max-height:260px;overflow:auto;margin-bottom:20px;border:1px solid var(--line);border-radius:8px}.messages-list{display:flex;flex-direction:column;gap:10px;min-height:180px;max-height:430px;overflow:auto;padding:10px;border:1px solid var(--line);border-radius:9px;background:#f5f8f7}.message{align-self:flex-start;max-width:80%;padding:10px 12px;border-radius:4px 12px 12px;background:#fff;box-shadow:0 2px 7px rgba(15,62,48,.08)}.message.own{align-self:flex-end;border-radius:12px 4px 12px;background:#daf2e6}.message-meta{margin-bottom:4px;color:var(--muted);font-size:11px}.message-text{white-space:pre-wrap}.message-compose{display:grid;grid-template-columns:1fr auto;gap:9px;margin-top:13px}.message-compose textarea{grid-column:1/-1}.chips{display:flex;flex-wrap:wrap;gap:9px}.chip{display:inline-flex;align-items:center;gap:8px;padding:8px 10px;border:1px solid #b9d9cc;border-radius:18px;background:var(--green-soft);font-weight:650}.chip button{border:0;background:transparent;color:var(--danger);font-size:17px}.compact-history{display:grid;gap:7px;max-height:180px;overflow:auto;margin-top:16px}.compact-history .history-item{padding:9px 11px;border-left:3px solid #75bba1;background:#f4f8f6}.modal.small-modal label{display:flex;margin-bottom:13px}.empty-panel{display:grid;place-items:center;max-width:720px;margin:50px auto;padding:50px;border:1px solid var(--line);border-radius:15px;background:#fff;text-align:center}.empty-panel h3{margin:5px}.empty-panel p{max-width:510px;color:var(--muted)}.empty-icon{font-size:42px;color:var(--green)}.help-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.help-grid article{position:relative;padding:24px;border:1px solid var(--line);border-radius:12px;background:#fff}.help-grid article>span{color:#83a99b;font-size:12px;font-weight:850}.help-grid h3{margin:7px 0}.help-grid p{margin:0;color:var(--muted)}.toast{position:fixed;z-index:80;right:22px;bottom:22px;max-width:420px;padding:13px 17px;border-radius:9px;background:#143d32;color:#fff;box-shadow:var(--shadow)}.toast.error{background:#8d2632}
@media(max-width:1100px){.topbar{grid-template-columns:auto 1fr}.topbar nav{order:3;grid-column:1/-1;min-height:48px}.userbox{justify-self:end}.filter-card{grid-template-columns:repeat(3,1fr)}.form-grid{grid-template-columns:repeat(3,1fr)}.span-4,.span-3{grid-column:span 2}.stack-fields{grid-column:span 1}.search-field{grid-column:span 2}}
@media(max-width:720px){.login-card{padding:32px 24px}.topbar{padding:12px 16px;gap:12px}.topbar nav{overflow:auto}.nav-btn{padding:0 12px}.userbox #userLabel,.userbox .role{display:none}main{width:calc(100% - 24px);padding-top:20px}.page-title{align-items:flex-start;flex-direction:column}.filter-card{grid-template-columns:1fr 1fr;padding:14px}.search-field{grid-column:1/-1}.filter-submit{grid-column:1/-1}.modal{inset:10px}.modal-tabs{overflow:auto}.modal-tabs button{white-space:nowrap}.form-grid{grid-template-columns:1fr}.span-4,.span-3,.span-2,.stack-fields{grid-column:1}.details-grid{grid-template-columns:1fr}.message-compose{grid-template-columns:1fr}.help-grid{grid-template-columns:1fr}.search-result{grid-template-columns:1fr}.status-tabs{overflow:auto}.status-tabs button{flex:1}.modal>footer{flex-wrap:wrap}}
.nav-link-button{display:flex;align-items:center;white-space:nowrap;text-decoration:none}.email-card{display:grid;gap:15px;max-width:850px;padding:24px;border:1px solid var(--line);border-radius:12px;background:#fff}.email-card label{display:flex;flex-direction:column;gap:7px;font-weight:700}.email-card .btn{justify-self:start}